Refund Policy

This policy explains when payments made to Fuelight Media are refundable. It applies to our Starter Launchpad, Growth Package, and Custom Webapp offerings, as well as custom-quoted projects, unless a signed proposal for your project explicitly states otherwise.

Projects begin with a 50% deposit. This deposit reserves our time and covers the discovery and design phases of your project.

• Full refund: if you cancel before we have begun any design work, your deposit is refunded in full.
• Non-refundable once design work begins: once we start work on your project (wireframes, mockups, or development), the deposit becomes non-refundable, as it compensates the time and resources already committed.

The remaining balance is due before final delivery, launch, or handoff. Once a project has been delivered, launched, or handed off, it is considered complete and fully paid amounts are non-refundable, since the contracted work has been performed.

If you cancel a project after work has started but before completion, any amount paid beyond the value of work already completed (assessed at Fuelight Media's reasonable discretion, based on hours worked and milestones reached) may be refunded. The deposit itself is treated as earned once design work has begun, as described in Section 2.

Annual hosting and domain fees included with a package, and any subsequent hosting/domain renewals, are non-refundable once billed or paid, as these amounts are committed to third-party providers or reserved server capacity on your behalf. You're always free to decline a renewal and migrate your site to your own hosting instead.

If Fuelight Media fails to deliver any work product for your project, you are entitled to a full refund of your deposit. This is the one circumstance in which a deposit remains refundable regardless of whether design work has started.

Email info@fuelightmedia.com with your name, project details, and the reason for your request. We aim to review and respond to refund requests within 5 business days.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The policy in effect at the time your project agreement was signed governs that project.

Questions about this Refund Policy can be sent to:

Fuelight Media
33 Trinity Blvd, Belmopan, Cayo District, Belize
info@fuelightmedia.com